Privacy Policy 

Protecting your private information is our priority. This Statement of Privacy applies to Voai.app and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Voai.app include www.voai.app and Voai. By using the Voai application, you consent to the data practices described in this statement.

Collection of your Personal Information

Personal Data

In order to better provide you with products and services offered, Voai may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). These may include, but are not limited to:

• Email address.

• First name and last name.

• Phone number.

• Address, County, Postcode, City.

• Cookies and Usage Data.

Please note that we do not collect any personal information about you unless you voluntarily provide it to us. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us, and sending you newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

Additionally, whether you visit our service or use a mobile device to access it, we might gather data from your browser ("Usage Data").

This Usage Data may contain information like the Internet Protocol address (IP address) of your computer, the type and version of your browser, the pages you visit on our service, the time and date of your visit, the amount of time you spend on those pages, unique device identifiers, and other diagnostic data.

The information that may be included in this usage data when you use a mobile device to access the service includes the kind of mobile device you use, its unique ID, its IP address, its operating system, the kind of mobile Internet browser you use, and other diagnostic data.

Location Data

If you grant us permission to do so, we may use and keep track of your location data ("Location Data"). We utilise your information to offer features, enhance, and personalise our service.

Whenever you use our Service, you have the option to enable or disable location services using your device's settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.

• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

• Security Cookies: We use Security Cookies for security purposes.

• Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Use of Data

Voai.app uses the collected data to:

• Fulfil the purpose for which you provide it.

• Provide and maintain our Service.

• Notify you about changes to our Service.

• Allow you to participate in interactive features of our Service when you choose to do so.

• Provide customer support.

• Gather analysis or valuable information so that we can improve our Service.

• Monitor the usage of our Service.

• Detect, prevent, and address technical issues.

• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

• Provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.

• Provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

• In any other way we may describe when you provide the information.

• For any other purpose with your consent.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Data Transfers & UK Compliance

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your area where the data protection laws may differ from those in the UK. We will take all reasonably required actions to ensure that your data is handled securely and in compliance with this privacy policy.

Disclosure of Data

We may disclose personal information that we collect, or you provide:

• If required to do so by law or in response to valid requests by public authorities.

• If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

• To our subsidiaries and affiliates.

• To fulfil the purpose for which you provide it.

• For any other purpose disclosed by us when you provide the information.

• With your consent in any other cases.

Security of Data

We will strive to use commercially acceptable means to protect your Personal Data, but we cannot guarantee its absolute security.

Your Data Protection Rights Under the UK GDPR

If you are a resident of the United Kingdom, you have certain data protection rights under UK GDPR. You have the right to:

• Access, update or delete your data.

• Rectify any inaccurate or incomplete information.

• Object to the processing of your Personal Data.

• Restrict the processing of your personal information.

• Request and receive a copy of your Personal Data in a structured format.

• Withdraw consent at any time.

If you wish to exercise any of these rights, please contact us at Hello@voai.app.

Data Usage for AI/ML Training

Voai does not use any personal data or customer information provided to us for the purpose of training artificial intelligence (AI) or machine learning (ML) models. Any data collected is solely used for the purposes outlined in this policy, such as providing services, improving functionality, and customer support.

For further details, please contact us at Hello@voai.app.